At a Glance

15 years in customer facing, commercial, and operational roles across SaaS and enterprise environmentsLed regional teams and customer delivery across the US and EMEASupported revenue growth while improving retention, predictability, and customer experience

Built CS from scratch, launching onboarding and support playbooksBuilt EMEA presence from zero, closing $1.2M+ in new business and scaling a 0→5 teamDrove 20%+ sales growth in three quarters by reshaping ICP, GTM motion and delivery processesCreated $3M+ pipeline built and $700K+ direct sales through outbound and campaigns, plus Salesforce overhaul

About Me

Strong customer relationships do not happen by accident. They are built through clear communication, reliable delivery, and a genuine understanding of what matters to the customer.I have spent 15 years in customer facing and commercial roles across SaaS, virtual events, and enterprise communications. My focus has always been on helping companies earn trust, keep commitments, and build the kind of customer relationships that last.

I work at the intersection of customer relationships, commercial execution, and operational clarity.Over the years, I have helped companies build customer success functions, improve onboarding, support renewals, strengthen internal handoffs, and create better feedback loops between customers and the business. Across those roles, one principle has stayed constant: trust is earned through competence.Customers want to feel heard. They want consistency. They want to know that the person in front of them understands their goals, communicates clearly, and follows through.That is the standard I bring to customer facing work.I am most effective in environments where relationships matter, where growth creates complexity, and where the business needs someone who can bring calm, structure, and credibility without adding noise.

I grew up in Los Angeles and, after graduating from Hofstra University in 2005, spent 14 years living in New York City. In 2017, my family moved to Verona, Italy, where I earned an MA in Linguistics. Since 2020, I have been based in Basel, Switzerland.I am always happy to make new acquaintances and build new friendships.

How I Help

Customer relationship foundations

I help teams build the habits and structures that make customers feel supported from the start. That includes onboarding, communication rhythms, stakeholder mapping, success planning, and clear ownership across the customer journey.

Retention through trust

Retention is rarely about a single renewal conversation. It starts much earlier, with responsiveness, clarity, and confidence in delivery. I help teams reduce churn risk by improving the experience customers have every day.

Competent customer facing execution

I improve the internal systems behind the relationship: handoffs, support paths, operating cadence, escalation flows, documentation, and cross functional alignment. Customers may not see every process, but they always feel the difference when those processes work.

A steady point of contact

In fast moving environments, customers need confidence as much as they need answers. I bring a calm, practical approach to account leadership, internal coordination, and problem solving, especially where trust needs to be maintained under pressure.

Good relationships are built on small proofs of competence.

That means:

I believe trust grows when customers feel three things:

My role is often to help create that feeling, both through direct customer work and through the internal structure that supports it.

Selected Experience

Riterz

Built the customer success function from the ground up, including onboarding, support, renewal process, internal playbooks, and customer communication. Introduced structured success planning, stakeholder mapping, and escalation flows to reduce churn risk and improve renewal readiness. Helped strengthen feedback loops between customers, product, and engineering so customer needs were better reflected in the product.

Navus

Led commercial execution across EMEA during a growth phase, overseeing a distributed team and a portfolio of enterprise accounts. Improved delivery predictability, customer satisfaction, and renewal readiness by introducing clearer process, better operating cadence, and stronger coordination across sales, delivery, and support.

Pathable

Built regional sales and support capability from scratch during the pandemic, helping customers navigate a disruptive shift while maintaining continuity and confidence. Closed new business, scaled the local team, and worked closely with product to translate customer needs into improvements that supported both conversion and retention.

IVCi

Worked across sales, customer support, and operations in roles where reliability and trust were essential. Delivered direct sales, built pipeline, improved CRM visibility, and earlier led global video support operations for a major enterprise environment with a strong focus on service quality, SLA compliance, and operational excellence.